Assignment: Chapter 7 Exercises

WEEK 11, CHAPTER 7 EXERCISES

Please refer to the textbook for information that may help you complete these exercises.

Exercise 7-1: Create Job Goals

Assume you started your new job today as a receptionist for a law firm. Write one goal and two objectives for your new job.

Goal

Objective 1

Objective 2

Exercise 7-2: Identify Professional Treatment in the Workplace

As a customer, how do you expect to be treated?

How do you expect your coworker to treat you?

Exercise 7-3: Taking Responsibility for Quality

As an employee, list three ways you can take personal responsibility for quality at work.

1.

2.

3.