Assignment: Chapter 7 Activities
Please refer to the textbook for information
that may help you complete these activities.
ACTIVITY 7-1
Review the following
organizational chart and answer these questions:
1. Whom
should Linda go to if there is a question about employee benefits?
2. Who is Joyce’s immediate supervisor?
3. If Joyce’s immediate supervisor is not available, whom
should she seek assistance from?
4. Who is ultimately responsible for creating, pricing,
selling, distributing, and promoting the company’s product?
5. What is Brandon’s title?
ACTIVITY 7-2
How would you measure
performance in the following jobs?
Job | Performance |
Receptionist | |
Customer service clerk | |
Forklift driver | |
Janitor | |
Manager trainee |
ACTIVITY 7-3
What could you
specifically do to communicate to your coworkers the impact customer service
has on performance and profits?
ACTIVITY 7-4
When is it appropriate
to ask your boss to assist you with a difficult customer?
ACTIVITY 7-5
Describe two different
times when you received exemplary customer service. Be specific in identifying
how employees behaved toward you.
Exemplary Service | Behavior Toward You |
1. | |
2. |